Change of Mind

All Package and/or Product purchases (whether paid upfront or in instalments) are subject to a cooling off period of five working days (exclusive of Saturdays, Sundays, and public holidays) starting from the beginning of the validity period. A full refund will be provided for any change of mind during this period, upon written request to Strip at customercare@strip.com.sg, provided that no part of the Package or Products has been used, and any Product is returned in its original packaging.

Any refund requests submitted after the Cooling Off Period, or after the Package or Products or any part thereof has been consumed or utilised, will strictly not be accepted.

Gift Cards are not applicable for return.

Faulty or Damaged Products

If you receive a product that is damaged, faulty or incorrect, we will replace the item for you (depending on availability) free of charge, or offer a full refund, provided you contact us within 48 hours of receiving the delivery.

To initiate this request, please email us at customercare@strip.com.sg with your order number, reason for return, and photographs of the item.

Please return the item in its original packaging with the receipt or proof of purchase. Alternatively, repack the item sufficiently to avoid damage in transit. We encourage customers to photograph the items scheduled for return and the condition of the packaging before handing them over to our delivery partners. You will receive an email notification when your returned item has been received.

We will process the return once we have received and inspected your returned item. If approved, you will receive an email notification with details of your refund or product replacement. All refunds of the net amount will automatically be applied to your original method of payment.