Frequently Asked Questions
General
What services does Strip offer?
Strip specialises in waxing, AFT laser hair removal, and advanced skin treatments like Brighdration and Ultra Thermal Shape. We focus on high-performance, hygienic, and comfortable treatments — all tailored to your skin type and concerns.
Is Strip suitable for men?
Absolutely. We offer a full range of treatments — including Boyzilian waxing, laser hair removal, and body care treatments — tailored for men’s grooming needs. All clients are welcome and treated with professionalism, privacy, and care.
Are Strip treatments suitable for sensitive skin?
Yes, all our treatments and products are designed to be gentle, effective, and safe for sensitive skin.
How is Strip different from other waxing salons?
We are industry pioneers with over 20 years of experience, adhere to strict hygiene protocols, provide dedicated training for our therapists, and offer customised treatments that deliver results.
Where is Strip located?
We have multiple convenient locations across Singapore and internationally. Visit our store locator page to find your nearest Strip location.
Do you accept walk-ins?
Yes, but availability is limited. Booking is recommended to avoid wait times.
What are your opening hours?
Outlets are open from 10am – 9pm daily.
Do I have to create an account to shop with you?
Yes, but it’s quick and worth it. Creating an account helps us personalise your experience, track your orders, and offer exclusive perks — like first dibs on new launches, promotions, and loyalty rewards (coming soon). Think of it as your backstage pass to better skin.
What payment methods do you accept?
We accept Visa & Mastercard. All transactions are secure and encrypted — so you can shop with peace of mind.
Do you offer refunds or exchanges?
Refunds and exchanges are subject to store policy. Please read more about our refund policy here. {hyperlink to locate us page}
Can I change or cancel my order after placing it?
We process orders fast — which means we’re unable to make changes once an order is confirmed. If you need help, contact our customer care team as soon as possible and we’ll do what we can.
Booking & Appointments
How do I book an appointment?
You can book online via our website or contact any Strip outlet directly. Walk-ins are welcome but subject to availability — we always recommend booking in advance to secure your preferred time and therapist
Can I reschedule or cancel my appointment?
Yes. We appreciate at least 24 hours’ notice for cancellations or changes. Appointments cancelled within 5 hours from the appointment time is subject to the full price of the schedule treatment from an existing package or deducted from the payment method entered at time of booking.
What happens if I’m late to my appointment?
We allow a grace period, but late arrivals may need to reschedule depending on availability.
Products
What is Two Lips?
Two Lips is a skincare line developed by the team behind Strip, designed for the delicate vulva area — but gentle and effective enough to use anywhere. Every formula is dermatologically and gynaecologically tested, without sulfates or parabens, and crafted for modern intimate care that goes beyond “just hygiene".
Are Two Lips products safe for sensitive skin?
Yes. Two Lips products are dermatologically and gynaecologically tested, making them suitable for even the most sensitive skin types. They’re free from sulphates, parabens, phthalates, and synthetic fragrances — because your skin deserves clean care.
Can I use Two Lips products on other parts of my body?
Absolutely. While Two Lips is formulated for intimate skin, the products are versatile. Many customers use them on the face, underarms, and anywhere else that needs soothing, brightening, or hydration — think of them as multitasking skincare heroes.
How do I use Two Lips products in my routine?
Cleanse: Rinse
Exfoliate: Scrubbs
Brighten: Diamond (serum)
Hydrate: Pout (serum)
Treat (based on skin concern): Bumpps, Outgrown, Undercover, De-crease, ICE, Blackout
Moisturise: Juice, Sleepover
Barrier Defence: Rich, Screen
Can I buy Two Lips products at Strip outlets?
Yes — Two Lips products are available online and in all Strip Singapore outlets. You can also ask your therapist for recommendations during your treatment.
Are Two Lips products vegan and cruelty-free?
Yes. Two Lips products are cruelty-free and 100% vegan — no animal testing, ever.
Can Two Lips products be used during pregnancy?
If you are pregnant or breastfeeding, please consult your doctor before using any of our products.
Are Two Lips products suitable for men?
Our products are designed with love for all and for use to keep your skin healthy and happy, there’s no discrimination here.
Vulva vs Vagina: Is there a difference?
The vulva and the vagina are actually separate. In Latin, the word “vulva” means “wrapper” or “covering”. The vulva is actually a sum of many parts, which includes the vaginal lips — labia majora, labia minora, clitoris, urethral opening and the vaginal opening. It is the general name given to the external part of the female genitalia (i.e. the skin). But what’s lesser known is that the vulva also comprises of the inner thighs and mons pubis, which is the flesh over your pubic bone. The vagina, on the other hand, is an internal organ.
How clean should you keep the vulva area?
While the vagina might be self-cleaning (hence the practice of douching being a no-go), the vulva needs to be kept clean and washed regularly. This is because bacteria and the build-up of oils and dead skin can hide in the folds of the vulva.However, cleaning the area too vigorously can deplete the vulva of its natural oils, and leave it dry and irritated.
Can the vulva get dry and irritated?
Yes, it can. In fact, vulva irritation is relatively common in women of all ages and can involve anything from itchiness to dryness and redness.
Just like the skin on the other parts of your body, the vulva area can get dry due to a number of causes: the wrong choice in undergarment, wearing pants that are too tight, menopause or even daily wear of panty liners. Further irritation can also be caused by scented panty liners as the synthetic fragrance can cause rashes, redness and even swelling.
Is the vulva a sensitive area?
The characteristics of the skin on the vulva is similar to the skin on the body, and acts as a protective layer to delicate skin tissues and pathogens. Additionally, it is also very sensitive to the body’s hormonal changes and its sensitivity can be further heightened at certain periods during a woman’s menstrual cycle.
What issues can skincare for your vulva address?
Two Lips products are designed to address common intimate skin concerns in women, including skin dryness, ingrown hairs and bumps. For this reason, formulations are designed to be gentle on the skin.
Do I need to patch test new products?
Everyone should patch test a new product, but it’s especially important for anyone with sensitive skin or those who have had previous bad reactions to any other products or foods.
You may experience an adverse reaction to a product simply because your skin doesn’t like a specific ingredient (natural or otherwise) or your skin doesn’t respond well to the way a product is formulated. This can result in a rash (allergic contact dermatitis), or it can cause your skin to dry out, increase oil production or breakouts.
The ingredients of products are listed on each product page to help you identify ingredients you may have existing sensitivities to.
How do I to patch test for adverse reactions?
You should patch test in two places: first, somewhere hidden (should a reaction occur); and second, somewhere close to the area where the product will be applied once it’s been approved for usage. For example, if you’re testing for your face, a great location is the side of your neck or behind your ear. If you’re testing for your elsewhere on your body, try behind your knees, your belly or your upper arms.
Once you’ve determined where to patch test, apply a tiny amount to the area. There should be no other products on the skin so that you can properly test this product. Reactions will typically occur with 24 hours but may take up to 72 hours, so we advise waiting until this time has passed.
How do I patch test for skin breakouts?
If you’re patch testing a product to see if it will make you break out, you should go about things a little differently. First, you should apply the product directly to your face on either your cheek or your chin. These are two areas that are most prone to blemishes because there’s a higher concentration of oil-producing glands. Apply your new product daily (to the same area) for a week to determine whether your skin will react. Product-related breakouts will typically occur within this time frame.
What kind of reactions should I look out for?
Major reactions: Red, bumpy or splotchy skin that feels itchy or painful. In this case, you should absolutely discontinue use and either discard the product or give it to a friend. You can treat the affected area with a soothing product, such as aloe vera or milk of magnesia.
Mild reactions: You may also experience a mild reaction, which could mean one of two things. The first is that your skin isn’t fond of the product, so you should discontinue usage. The second scenario is that you’re using a product that causes an intended reaction. Products containing acids will do this — including lactic, salicylic, glycolic acids, hydroquinone and retinol. These reactions should be short-lived and will occur almost immediately after application, and last no longer than a half hour. If the reaction worsens over time or doesn’t get better within the half hour, discontinue use. If skin settles down within half hour, it should be okay for you to continue using the product.
Normal reactions: If your skin doesn’t react at all, except to do what the product promises, then you’ve found the perfect match!
Breakouts: Obviously, you want to keep an eye out for any new pimples, blackheads or whiteheads. These can usually be seen or felt, but you can also examine your skin with a magnifying mirror to determine if there are any clogged pores. If your skin is breaking out, it’s best to discontinue use.